The goal of Necsy’s Customer Support is to ensure maximum continuity of operation, system use, and therefore productivity of the provided systems. Support Center specialists collaborate with the Customer’s organization, resolving issues and providing new usage solutions. Appropriate service tools make it possible for the Support Center to access the systems directly, allowing configuration changes, upgrades, or simple monitoring of key performance indicators. Remote support activities are recorded in the internal trouble ticketing system, so that the progress of requests can be monitored at any time, ensuring compliance with contractual SLAs.
Customer Support includes certain services that are either provided together with the Systems or covered by specific Maintenance Contracts. These include hardware maintenance, which involves the repair of faulty equipment; software maintenance, which provides fixes and improvements to the software; system assistance, which supports product usage and resolves any issues; and scheduled maintenance, which involves periodic interventions to replace parts and restore optimal software configurations and database setups by specialist technicians experienced with our products.
Support contracts can also include access to an On-Call FOB (Out-of-Hours Base) service, available 24 hours a day, 7 days a week, including holidays.
Necsy has been active for over thirty years in the Information and Communication Technology market, specializing in the development of software solutions and advanced Contact Centers. Thanks to its experience in multinational environments and collaboration with leading industry partners, the company combines senior expertise with young talent to deliver competence, innovation, and reliability.
