UniContact® is Necsy’s Contact Center solution that combines the completeness of CTI systems with the technological flexibility of Unified Communications, delivering a multichannel platform for a modern and effective Customer Experience.
Thanks to an infrastructure based on carrier-grade open source technologies, UniContact® provides all the features of a multimedia Contact Center—IVR, ACD, Dialer, Recorder, Chat, SMS, and much more—ensuring interoperability, scalability, and seamless integration with corporate systems and third-party applications.
UniContact® Cloud is the as a Service offering that brings all the features of the UniContact platform directly to the cloud, enabling companies to deploy a multichannel Customer Care service without infrastructure investments and with maximum operational agility.
For companies that require direct control over their infrastructure, UniContact® is also available on-premise, offering the same features as the cloud version and full integration with existing corporate systems.
Integrated handling of support requests via chat through the UniContact platform
Social and healthcare services integrated with the Unified Communications platform
The brochure highlights the main benefits and features of UniContact, built on over thirty years of experience in the ICT sector. Discover how a multichannel contact center can enhance customer experience and strengthen your company’s competitiveness.
Every organization has unique needs. Our experts are available to analyze your requirements and identify the most suitable solution. Contact us for a personalized consultation and discover how we can support your company with tailored technologies.
