UniContact® Campaign is the UniContact® suite designed for the planning and management of outbound telephone campaigns, providing comprehensive and effective support to organizations that need to run multiple large-scale voice and/or fax campaigns, in a multi-list context, while blending seamlessly with the UniContact® Customer Care function dedicated to handling inbound calls.

A sophisticated dialing module enables the automation of outbound calls in Preview mode (operator-controlled selection), Power mode (automatic dialing across all available lines), or Predictive mode (automatic dialing based on call flow performance). This allows operators to focus on engaging with customers rather than managing dialing activities, thereby maximizing efficiency while fully complying with privacy regulations.

Thanks to its integration with a CRM management application, which also includes a scripting component for CATI activities, UniContact® Campaign represents the ideal solution for the complete and integrated management of telemarketing and telesales campaigns.