For any company, it is important to use the Internet not only as a showcase to maintain and strengthen its brand image and market presence, but also as a communication channel to seize new business opportunities while enhancing and improving the quality of Customer Care services offered to clients.
The Web has become an essential medium for interaction for any organization that wants to take advantage of the business opportunities provided by new technologies.
Through UniContact® WebCare, clients can get in touch directly with Front Office staff responsible for managing the company’s web channel via the website, thanks to the Live Chat feature.
UniContact® WebCare is a solution, available either “on-premises” or as “SaaS,” that ensures the reception of support requests via chat and the subsequent assignment of contacts through ACD (Automatic Contact Distributor) mechanisms. Contact routing is based on advanced assignment logics (skill-based, round-robin, etc.), leveraging “presence” information provided by the next-generation Unified Communications infrastructure of the UniContact platform.
With the tools provided by UniContact® WebCare, it is possible to:
Necsy has been active for over thirty years in the Information and Communication Technology market, specializing in the development of software solutions and advanced Contact Centers. Thanks to its experience in multinational environments and collaboration with leading industry partners, the company combines senior expertise with young talent to deliver competence, innovation, and reliability.
